Terms of service

Last updated: August 10, 2026

Welcome to hilustre.com, operated by Hi-Lustre Products, Inc. ("Hi-Lustre," "we," "us"). By using this website or purchasing from us, you agree to these terms.

Products and Orders

We do our best to display our products and prices accurately, but we reserve the right to correct errors, change prices, and refuse or cancel any order. If we cancel an order after payment, we will issue a full refund.

Payment

Payment is due at the time of purchase and is processed securely by our payment providers.

Shipping and Returns

Shipping times are estimates and may vary. Our Shipping Policy and Refund Policy are part of these terms. If there is a problem with your order, contact us and we will make it right.

Wholesale and Distributor Purchases

These terms apply to retail purchases made through this website. Wholesale, distributor, and commercial purchases are governed by our Terms and Conditions of Sale, which appear on the applicable invoice or packing list. Where the two conflict, the Terms and Conditions of Sale control for those purchases.

Product Use and Safety

Our products are chemicals. Read the label before use and follow the directions on it. Test on a small, inconspicuous area first. Use in a well-ventilated area and wear appropriate protection. Keep products out of reach of children and store them as directed.

Conditions of use are beyond our control. You are responsible for determining whether a product is suitable for your intended application, and for using, handling, storing, transporting, and disposing of it safely and in compliance with applicable law. Any technical or usage advice we provide is offered as a courtesy, without charge, and you rely on it at your own risk.

If you resell our products or use them in a commercial setting, you are responsible for informing your employees, contractors, and customers of the hazards of the products and for ensuring they are trained to handle them safely.

Text Messaging (SMS)

By providing your phone number, you agree that we may contact you by phone or text message about your orders and for customer service. Consent to receive text messages is not a condition of purchase. Message frequency varies and message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

Intellectual Property

All content on this site, including product names, images, and logos, is the property of Hi-Lustre Products, Inc. and may not be used without permission.

Warranty

Our products are warranted to perform as described when used as directed. This warranty runs to the original purchaser only and requires proof of purchase. It does not cover normal wear, misuse, abuse, alteration, or use outside a product's intended purpose.

Except as stated above, and to the fullest extent permitted by law, we disclaim all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. Nothing in these terms limits any rights you have under applicable consumer protection law that cannot be waived.

If a product is defective, our obligation, at our option, is to replace it or refund the purchase price.

Limitation of Liability

To the fullest extent permitted by law, Hi-Lustre Products, Inc. is not liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our products or this website, including lost profits or business interruption. To the fullest extent permitted by law, our total liability for any claim relating to a product is limited to the amount you paid for that product.

Nothing in this section limits liability that cannot be limited under applicable law, including liability for our own negligence where the law does not permit it to be disclaimed.

Governing Law and Venue

These terms are governed by the laws of the State of California, without regard to its conflict of law rules. Any dispute arising out of or relating to these terms or your purchase will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the jurisdiction of those courts.

Changes

We may update these terms from time to time. The current version will always be posted on this page.

Contact Us

Hi-Lustre Products, Inc.
3208 Fowler Street, Los Angeles, CA 90063
Email: hi@hilustre.com